At buycycle, we’ve got buyers covered with our Buyer Protection Policy—but we’re also here to support you as a seller. To avoid returns or disputes, here’s what you need to know.
When buyers can request a return
Unlike traditional e-commerce, our focus is on ensuring that purchases meet expectations, rather than offering general returns.
A buyer protection claim is valid if one of the following applies:
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The stated frame size does not match the actual size of the delivered bike.
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There are significant frame damages that affect safety (confirmed by our experts).
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The frame or components are counterfeit and cannot be attributed to any legitimate manufacturer.
How to avoid returns and claims
Most issues come down to listings not matching expectations. Here’s how to keep things smooth:
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List accurate details
Include the correct brand, model, size, year, and condition. Mistakes or missing info often lead to claims.
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Disclose all wear or damage
Be upfront—even about small scratches or signs of use. Transparency builds trust.
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Upload clear, high-quality photos
Show the bike from every angle. The more a buyer sees upfront, the fewer surprises later.
What happens if a claim is filed
If a buyer opens a claim:
- The seller and buyer have 5 days to find a solution together.
- If no agreement is reached, buycycle steps in to review the listing, the buyer’s claim, and any evidence provided.
- If the claim is valid, we’ll request the bike or bike part be returned and arrange a refund.
- Our goal is always to support both sides and find a fair solution.
Pro tip: Honest listings with clear photos lead to happier buyers—and fewer returns.