order guide

Here's how buying a bike on buycycle works—from first click to first ride.

Find the right bike

Use filters and search tools to narrow down your choices. Whether you're looking for carbon, gravel, aero, or electric, you’ll find what you need.

Talk to the seller

Before you place your order, send a message via your buycycle inbox if you have questions. Descriptions and photos can vary—double-check the bike’s condition and components with the seller directly.

Make an Offer or Buy Directly

You’ve got two options:

  • Send an offer to negotiate the price. Here is how.
  • Buy directly if the price works for you

Wait for seller confirmation

Once you’ve placed the order, the seller has 24 hours to confirm. Your payment will already be authorized (or withdrawn, depending on the method). If the seller declines, you’ll get a full refund.

Pickup is being scheduled

The seller sets the pickup date directly upon confirmation. You can find the date in your order history in your buycycle profile – that way, you’ll already have a rough idea of when the bicycle will arrive.

Seller prepares the bike

Before the bicycle can be shipped, it needs to be packed. Some sellers already have the right box at home, while others order the packaging materials from us. Shipping the box to the seller usually takes 4–5 business days.

Your bike is on the way

You can track your order in real time via the Orders section in your profile.

Check the bike on arrival

After delivery, you’ve got 48 hours to confirm everything’s in order. If something’s off, don’t worry—we’ve got you covered. Learn what to do here.


Want to pick up the bike yourself?

If you live close to the seller, self pickup might be an option. Learn how it works.

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