If your payment hasn’t arrived yet, don’t worry—here are the most common reasons and what you can do:
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Bike handover delays
When you hand over the bike in person, payouts usually follow within a few days. But due to legal regulations, our payment provider Adyen must wait at least 3 working days after the buyer pays before releasing the funds—even if the handover is confirmed right away.
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Shipping and delivery confirmation
For shipped bikes, the buyer has 48 hours to confirm delivery. Shipping itself can take up to 7 working days, so your payout won’t be released immediately after sending the bike.
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Slow delivery status updates
Sometimes tracking updates are delayed. In these cases, we may need to manually trigger your payout, which can take a little longer. Hang tight—we’re on it.
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Payment button not working
If your balance doesn’t transfer correctly, the payout button might show an error when clicked. If this happens, just reach out to us, and we’ll make sure you get your money quickly.