I can’t verify my payment details with Adyen. What should I do?

  1. Double-check your info: Make sure all your personal and banking details are filled out correctly. Your personal information should match exactly with what’s on your ID document—this includes your name. You also need to be over 18 to register with Adyen and sell your bike on buycycle.
  2. Manual upload: If the automated upload isn’t working, you can upload your documents manually. Here’s how:
    • Bank verification: If verifying via your mobile banking app or website doesn’t work, go back and choose the option to upload your bank statement manually.
      Bildschirmfoto 2024-08-14 um 10.22.52.png
    • ID verification: If your individual details can’t be verified instantly via Onfido, go back and select the option to manually upload your ID document.
      Bildschirmfoto 2024-08-14 um 10.14.32.png


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