My bike does not fit into the buycycle bike box. What now?

If your bike doesn’t fit into the provided box, you might need to remove the handlebars or wheels for a proper fit. Learn more about how to properly package your bike here.

Special Tips for Special Bikes:

• For bikes with integrated stems where twisting the handlebars isn’t possible, you’ll need to dismount the handlebars by unbolting the screws.
• If you have a telescopic seatpost, make sure to lower it all the way down.

Here’s what to do:

• Secure the bike: Include transport protection for the brakes to avoid damage to the brake pistons.
• Check for protruding parts: Ensure no parts of the bike are sticking out of the box, as this could lead to damage during transport.

The most important thing is to pack the bike as securely as possible.

If you need further help or if the bike still doesn’t fit, please contact our customer support team. We’re here to assist you in getting the right box or providing guidance on how to pack your bike securely.

Updated 04 November 2024 09:29