payment & verification

Getting paid as a commercial seller

You can access your payout once the buyer confirms delivery, or no later than 14 days after the bike is delivered.

To withdraw your money, go to your profile > payment section > click on Get Paid.

Make sure your bank account is fully connected—otherwise, we won’t be able to process your payment.

Once the payment is triggered, you’ll receive the money in your bank account within 3 working days.

How bank account verification works

We use Adyen (a secure third-party payment provider) to verify your payout details. This helps us meet legal requirements and keep your payments safe.

You’ll only be able to connect your bank account after your first sale. The required information depends on your total payout amount.

The payment section is only unlocked once your first sale is complete.

How to connect your bank account

Follow these four steps to get verified:

  1. Add your company details

    Enter:

    • company name and structure (public/private)
    • registration number (commercial register, VAT, or EIN for the US)
    • company address

  2. Add decision makers

    Adyen requires:

    • name, date of birth, and address

    • passport or ID upload

      You'll need to add:

    • one controlling person

    • all owners with 25%+ ownership

    • at least one signatory

      (One person can have multiple roles.)

  3. Connect your bank account

    You can:

    • connect it instantly online, or
    • upload a recent bank statement manually (if instant fails)

  4. Sign the Adyen service agreement

    This is the final step—don’t skip it!

Important: all steps must be verified

Payments won’t go through unless all four steps are completed and verified:

  • Steps 1–3 need a green “verified” checkmark
  • Step 4 needs a green “signed” checkmark

If you see “information missing” or “in progress”, we can’t issue your payout yet.

Need help?

If you’re stuck connecting your bank account, reach out via our contact form. We’re here to help!