If you're selling commercially on buycycle, you’ll need to follow EU consumer protection laws. These include both a 14-day return right and a mandatory warranty period.
14-day return right
Buyers can return an item within 14 days of delivery—no explanation needed. buycycle takes care of the return shipping.
Warranty period
You're legally required to offer a warranty:
- 2 years for new bikes
- 1 year for used bikes
Wear parts (like tires, chains, brake pads) are excluded.
Warranty claims are handled directly between you and the buyer.
Legal background
These rules are based on Directive 2011/83/EU and Directive 1999/44/EC. Here's how the burden of proof works:
- First 12 months: You, the seller, must prove the bike wasn't defective at the time of sale.
- After 12 months: The buyer must prove the defect existed at the time of purchase.