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Buy a Bike
Questions about the purchasing process
FAQs
Buy a Bike
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Finding a bike
Find your dream bike on buycycle
Can you help me find the right bike?
How do I find the right size bike?
How do you classify a bike’s condition?
How do I verify the authenticity of the bike?
Do you inspect the bikes before they ship?
See all 9 articles
Ordering a bike
The Step by Step Order Guide
Sellers on buycycle: Everything you need to know
I have a question about a bike ad. How do I contact the seller?
Can I negotiate the bike's price?
My order was not confirmed within 24 hours, what happens now?
Can I cancel my order?
See all 7 articles
Payment & Fees
Do you charge any extra fees?
What is Buyer Protection?
How much does shipping cost?
Do I have to pay additional custom fees?
Do you offer financing options?
Where do I enter my discount code?
See all 9 articles
Shipping & Delivery
Where do you ship?
I want to pick up the bike. How does that work?
How long does shipping take?
Do you offer expedited shipping?
How do I track my order?
What causes pickup and delivery delays?
See all 10 articles
Returns, Repairs & Warranty
What’s your return policy?
What happens if my bike arrives damaged or not as described?
Returns & Warranty policy when buying from commercial dealers
Which bikes have warranty?
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