Can I return a bike?

If the bike does not match the description in the sales listing, you can return the bike and receive a full refund. We will handle the return process and facilitate the refund with the seller.

The return process usually takes between 5-10 business days.

Please note that a correctly stated but mismatched size is not a valid reason for a return. If the bike has minor undisclosed defects that are easy to repair, we will cover the repair costs.

Return requests and repair requests must be submitted to us through the Return Form within 48 hours of receiving the bike, along with photos of the defects.

 

Updated February 09, 2024 10:19