You can report a problem directly in your buycycle account. Don’t worry—your money’s safe until we’ve found a solution.
When a return is possible
You can request a return through buyer protection if:
- The size doesn’t match what was listed
- There’s serious damage that affects safety (confirmed by our experts)
- The item is counterfeit and can’t be traced to a manufacturer
All returns must be confirmed by buycycle. We’ll review your case and let you know if it qualifies for a return.
Learn more about buyer protection and the return terms in this link.