What is buycycle's return policy?

You can report a problem directly in your buycycle account. Don’t worry—your money’s safe until we’ve found a solution.

When a return is possible

You can request a return through buyer protection if:

  • The size doesn’t match what was listed
  • There’s serious damage that affects safety (confirmed by our experts)
  • The item is counterfeit and can’t be traced to a manufacturer

All returns must be confirmed by buycycle. We’ll review your case and let you know if it qualifies for a return.

Learn more about buyer protection and the return terms in this link.

 

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