Do your bikes come with a warranty?

Two bikes come with a warranty: Refurbished bikes, and bikes sold by commercial sellers. 

You also can buy a warranty for a pre-owned bike with a buycycle Service Check. Select this during checkout.

Refurbished bikes

Refurbished bikes are hand-selected by our team and overhauled by our mechanics. Each bike receives a 50-point inspection, and any worn-out parts are replaced. We also offer a 14-day return policy and a 1-year warranty. For more information, visit our refurbishment home page.

Commercial sellers

Commercial sellers offer a dealer warranty, 14-day returns, and professionally inspect their bikes before sale.

Private sellers

Bikes sold by private individuals don’t include a warranty. But you're protected by our Buyer Protection return policy that ensures you receive the correct bike in the condition that was promised. For more information or to file a claim, go to our Return Policy. Alternatively, purchase a Service Check during checkout and get a 1 or 2 year warranty.

buycycle Service Check warranty

With a buycycle Service Check, you’ll receive a 1 or 2 year warranty for your bike. Check out our Services here.
Our warranty covers repairs of: the frame, fork, wheels, and the complete shifting group including brakes. Wear parts such as tires or chains are excluded for normal wear. 

To claim a warranty, please contact our support team with photos and a brief description of the issue.

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