I'm in the US. Why was my bike delivered to an address in Europe?

Your bike is routed through our logistics hub. Here's why:

• Re-packaging: Sometimes we need to repackage your bike to ensure it arrives in the best possible condition.
• Logistical routing: Our shipping provider optimizes routes to be the most efficient, which may include a stop at a central hub.
• Customs clearance: We process all the customs paperwork, ensuring your bike complies with the regulations of your destination country.

Rest assured, your bike is not being delivered to an incorrect address, nor has something gone wrong with your shipment. 

What happens next

• Your bike will be routed to its final delivery address, and you will receive updated tracking information with its actual destination.

Updated October 28, 2024 09:58