We get that things happen and plans can change. While we’ll do our best to help, we can’t guarantee a cancellation once an order is placed. If you want to cancel, please reach out via our contact form.
You can find our cancellation policy here:
Bikes
For private sellers
Before the sale is confirmed
- Cancel anytime before the seller confirms the sale—free of charge.
- If a counter offer is accepted but the buyer doesn’t complete the purchase, both sides can walk away—also free of charge.
After the sale is confirmed
- Canceling after confirmation comes with a $75 cancellation fee. This covers payment processing, packaging, and logistics.
- The sale is canceled as soon as we receive the fee.
- 3 days before pickup, cancellations are no longer possible.
Delays
- If the seller misses pickup 3 times, buycycle may cancel the sale.
- If the bike is already on its way, you can cancel for free after 4 weeks of delay.
Bike parts and accessories
Before shipping
You can cancel your order at any time before shipping—no cancellation fee applies.
In transit
Once the item has shipped, cancellation is no longer possible.
Orders from commercial sellers
- Cancel anytime before shipment for a full refund.
buycycle reserves the right to cancel a transaction at any time.