Having trouble verifying your bank details? Here's how to fix it:
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Check your details carefully
Make sure all your personal and banking information is filled in correctly. Your name and other details need to match exactly with what’s shown on your ID. You also need to be at least 18 years old to register with Adyen and sell your bike on buycycle.
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Upload documents manually
If automatic verification doesn’t work, no problem—you can upload your documents yourself. Just follow these steps:
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Bank verification
If the connection with your banking app or website fails, go back and choose the option to upload a bank statement manually.
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ID verification
If your ID can’t be verified automatically via Onfido, go back and select the option to upload your ID manually.
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Still stuck? Just send us a message—we’ll help you get everything sorted.