Don’t worry if you missed the delivery of your order—here’s what to do next to receive your new items as soon as possible.
For bikes
Bikes are shipped via a freight carrier and need a signature upon delivery. If you’re not home when the carrier arrives, they’ll usually try again automatically on the next working day.
Always check your tracking link. Some carriers let you:
See the next delivery attempt
Choose a new delivery date
Contact their support to reschedule directly
For bike parts and smaller items
These items are usually shipped with standard parcel services. If you’re not available:
You can often give drop-off permission directly through the tracking link
Or redirect the package to a pickup point nearby
The tracking link will show you all all updates and rescheduling options.
Still having trouble? Feel free to reach out to our support team—we’re happy to help.