Can I return my bike?

At buycycle, we prioritize the trust and satisfaction of our customers. Buying a used bike online might seem daunting, and we understand the uncertainties that might accompany such a purchase. To alleviate these concerns, we offer buycycle's Buyer Protection, an initiative designed to safeguard your interests and ensure your purchase matches the description in the listing.

Here is an in-depth look at buycycle's Buyer Protection and how it works:

Defining buycycle's Buyer Protection

Buycycle's Buyer Protection is a commitment we offer for every bike purchased on our platform. Its principal function is to guarantee that the bike you receive aligns accurately with its description and photos in the listing.

The scope of the protection

Buycycle's Buyer Protection covers any significant deviations between the bike that arrives at your doorstep and its description in the listing. This includes discrepancies related to the bike's condition, features, and any other aspects explicitly mentioned in the listing.

It's important to note that this protection does not cover cases where the bike doesn't fit the buyer. We urge all our customers to carefully review the bike's specifications and size before making a purchase, as issues related to fitting aren't considered valid grounds for a return under buycycle's Buyer Protection.

Steps to follow if your bike isn't as described

If your bike does not match its description or photos in the listing, you should:

1. Notify us: Contact us within 48 hours of the bike's arrival. Quick reporting is vital for invoking the Buyer Protection process.
2. Provide documentation: Share evidence that clearly shows the differences between the received bike and its representation in the listing. Please include photographs or other types of documentation.

You can send your claim to our dedicated support email at [e-mail].

Our Response to Your Claim

If we find that the bike indeed deviates from the information and/or photos in the listing, Buycycle will spring into action:

• Pick-up and return: We will schedule a pick-up from your location to return the bike to the seller, at no extra cost to you.
• Instant refund: As soon as the return process is initiated, we will refund your purchase.

By offering the buycycle's Buyer Protection, we aim to make your shopping experience as secure, transparent, and satisfying as possible. We're committed to protecting your interests and delivering quality used bikes that meet your expectations. Trust buycycle to stand by you every step of your purchasing journey.