What happens if my bike arrives with transport damage?

At buycycle, we take the utmost care in ensuring that your purchased bike reaches you in the best condition. Despite our efforts, we understand that unexpected incidents might occur during the shipping process. To mitigate any potential risks, all bikes shipped through our platform are fully insured against transport damage.

Here's what you need to know about our policy on transport damage and the steps you should take in case you encounter such a situation:

Buycycle's shipping insurance

Every bike shipped by buycycle is covered by our comprehensive shipping insurance. This means that if any damage occurs during transit, you are protected by our insurance policy. However, this requires the bike to be packed in a safe and responsible way and any damages caused by poor packaging of the bike will have to be covered by the seller.

Identifying transport damage

Upon receiving your bike, you should carefully inspect the package for any visible signs of damage. If you notice that the package is clearly damaged, here's what you need to do:

If you are personally receiving the bike

Refuse to accept the parcel. It is within your rights to decline a delivery if it appears to have been damaged during transport. Doing so helps us to promptly address the issue with the shipping company and take the necessary corrective measures.

If you did not personally receive the bike or the shipping company has already left

If you weren't there to receive the bike personally or if the shipping company has already departed when you discovered the damage, it's crucial that you document the condition of the box immediately.

Take detailed pictures of the damaged box. These images will serve as vital evidence of the transport damage and will assist in the insurance claim process.

Contacting buycycle

Upon identifying and documenting the transport damage, the next step is to contact buycycle. Send us an email at [e-mail], include the pictures of the damaged box, and provide a brief description of the situation. Prompt communication helps us to expedite the insurance process and address your concerns quickly.

In conclusion, while we strive to ensure that all our shipped bikes reach you in impeccable condition, we're fully prepared to deal with any situations that may arise due to transport damage. With our full shipping insurance, you can rest assured that your purchases are protected, and any issues will be swiftly resolved. Trust buycycle to stand by you every step of your purchasing journey, providing a secure and satisfying shopping experience.