Selling your bike on buycycle is straightforward and secure. It's important to understand your responsibilities and liabilities, particularly in instances where a buyer may raise concerns about the condition of the bike they've purchased from you.
When a buyer purchases a bike on Buycycle, they expect it to match the information and photos provided in your listing. In cases where a buyer believes the received bike significantly deviates from the described condition, they have the right to lodge a claim.
However, you as the seller are not left alone in this process. At buycycle, we step in and act as an intermediary in these situations. We carefully review the claim, consider all the provided documentation and the original listing, and make a fair judgement.
When A Claim Is Valid
We only consider reversing a purchase if the bike's actual condition significantly differs from the condition described in your listing. For example, if you've listed a bike as 'like new' and it arrives with substantial wear and tear, a buyer's claim may be valid. On the other hand, minor cosmetic differences or natural wear that doesn't affect the bike's functionality will not be grounds for a return.
Therefore, it's crucial to provide an accurate and detailed description of your bike's condition when listing it on Buycycle. This includes clear and comprehensive photos that can help buyers get a realistic understanding of what they are purchasing.
Remember, at Buycycle, we're here to help ensure the selling process is smooth and transparent for both sellers and buyers. If you have any questions or need further clarification on your responsibilities as a seller, please reach out to us at email@example.com.