Packaging & Shipping

How do I ship the bike?
How does self-pick up work?
Can I use my own packaging material?
My packaging hasn’t arrived or is delayed. What do I do now?
I forgot to order packaging material. What now?
My bike does not fit into the buycycle bike box. What now?
I am selling an additional wheelset or other accessories that do not fit in the bike box. What should I do?
Where do I find my shipping label?
Can I reschedule my pick up?
My bike was picked up, but I cannot confirm the pickup. What now?
Missed pick up: My bike wasn’t picked up as planned.
What happens if the bike gets damaged during transport?